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Privacy Policy

Effective Date: July 2nd, 2017

We recognize that your privacy is very important. This privacy policy covers Duboce Labs, Inc.’s (“pganalyze”) policies on the collection, use, and disclosure of your information when you use, access and initiate transactions on its website (the “Site”) and the software and services made available through the Site (collectively the “Services”).

Each time you use the Site, you consent to the collection, use and storage of the collected information as described in this Privacy Policy. Please read it carefully and contact us at if you have any questions.

1. What information is collected and how is it used?

Account Creation Information: When creating an account, users must register either by providing their name, email and a password, or by registering through your existing Google or GitHub accounts. Your email will be utilized to (i) verify your account upon account creation, (ii) provide information regarding our services, and/or (iii) to communicate material changes to our Terms of Service and Privacy Policy.

Services-Related User Information: To utilize and facilitate the provision of Services, pganalyze collects from a user’s database(s) OS performance data, database schema and information about queries that have been run. The username and password information from your database is not stored on our servers. pganalyze may also use such data in aggregate form, that is, as a statistical measure to improve our Services, and not in a manner that would identify you personally.

Cookies: pganalyze utilizes cookie technology to gather information on Internet use in order to serve you more effectively. Usage of cookies is in no way linked to personally identifiable information. You can set your browser to remove or reject cookies; however some Site features or Services may not work properly without cookies.

2. Is Information Collected by or Disclosed to Third Parties?

pganalyze is not responsible for the practices employed by third party sites linked to or from our Site, nor the information or content contained therein. Please remember that when you use a link to go from our Site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website is subject to that third party’s own rules and policies.

Account Registration: Users have the option to sign up for the Services through either their Google or GitHub accounts. Users should click on the hyperlinks to review the applicable privacy policies for more detail about information collected from these sites.

Payment Processing Information. pganalyze does not itself store debit or credit card information on its servers. pganalyze utilizes a third party payment processor, Stripe, to manage and process payments in order to guarantee the security of your information. Users should review the Stripe Privacy Policy for more information on their data collection practices.

Third Party Web Services: Users have the option to download its software onto a user’s own database, or to install on third party web servers maintained by Amazon Web Services and Heroku. Users should click on the hyperlinks of those third party services for more information about their data collection and privacy policies.

Analytics. pganalyze utilizes the following third party analytics services to help improve our Services:

  • Google Analytics. Google Analytics is used to access anonymous data to help us understand how users engage with our Site, so that we can review and improve our Services. Google Analytics collects information anonymously. It provides a report to pganalyze with website trends without identifying individual visitors. Site usage is tracked using Google Analytics in accordance with their Privacy Policy. However, if you do not want your data to be used by Google Analytics, you may opt-out by installing Google Analytics Opt-out Browser Add-on.
  • Intercom. Intercom, Inc. a third party analytics service, is utilized to help us understand your use of our Services and to communicate with you by sending you service-related notifications. Information is collected pursuant to the Intercom Privacy Policy.
  • Segment. Segment collects general user data and reports to pganalyze on the aggregate response rate and other aggregate measures of the Service’s use and performance. All User data is anonymized and no personally identifying information is revealed to Segment. Information is collected pursuant to the Segment Privacy Policy.
  • Sentry. Sentry provides real-time error-tracking to help improve our Services. Information is collected pursuant to the Sentry Privacy Policy.

Ad Conversion & Retargeting.

  • Perfect Audience. pganalyze utilizes Perfect Audience to collect anonymous non-personally identifiable information relating to the use of our Services, to better target advertisements to the different websites consumers visit. Information is collected pursuant to the Perfect Audience Privacy Policy. If you'd like to opt-out from having pganalyze collect Non-PII on behalf of Perfect Audience, please click here.
  • Twitter. pganalyze utilizes Twitter Ads to help drive website and brand awareness. Information is collected in accordance with the Twitter Privacy Policy. You can adjust settings on your Twitter account to disable Twitter’s tailored ads or suggestions.

You can learn more about opting out of receiving interest-based ads at and

Other Potential Third Party Disclosures: Information may also be disclosed to third parties (1) as required by law, such as to comply with a subpoena, or similar legal process; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (3) if pganalyze is involved in a merger, acquisition, or sale of all or a portion of its assets.

We will use commercially reasonable efforts to notify users (i) about law enforcement or court ordered requests for data unless otherwise prohibited by law, or (ii) if your personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

3. How Does pganalyze Comply with the Children’s Online Privacy Protection Act?

We do not knowingly collect information from children under the age of 13 without parental consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a commercially reasonable time.

4. How long does pganalyze retain information collected?

We will retain account data for a commercially reasonable time and as we deem necessary to provide our Services to our users. If you would like us to delete your registered account information, please contact us at and we will respond in a reasonable time.

5. What is pganalyze’s Security Policy?

We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration. However, although we endeavor to provide reasonable security for information we process and maintain, no security system can ever be 100% secure.

pganalyze utilizes only PCI-DSS compliant third party payment processors to ensure the security of your personal information. Users should review the Stripe Security Policy for more information on their security practices.

6. How Does the Site Respond to “Do Not Track” Signals?

“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a website disable its tracking or cross-Site user tracking. At present, the Site does not respond to or alter its practices when a Do Not Track signal is received.

7. How Will I Be Notified of Changes to Your Privacy Policy?

If we make material changes to our Privacy Policy, we will notify you either by: (i) changing the Effective Date at the top of the Privacy Policy, (ii) sending an email to our account holders, and/or (iii) adding a statement to the Site.

You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

8. Contact Us

If you have any questions regarding privacy while using the Site or have questions about our practices, please contact us via email at

Change Log

  • July 2 2017: Revised Version
  • October 2 2016: Updated for Duboce Labs, Inc.
  • March 10 2013: First version