Effective Date: August 31, 2022
pganalyze is a Delaware corporation with offices in the United States. pganalyze collects Personal Data from its users around the world and processes, transfers and stores data within the United States.
1. Personal Data Collected by pganalyze
Payment Processing: pganalyze will collect (but does not store, see Section 2 below) credit card information (including credit/debit card number, expiration date, verification code and billing name and address) to process Services-related payments.
Services-Related User Information: To utilize and facilitate the provision of Services, pganalyze collects from a user’s database(s) OS performance data, database schema, error logs, and information about queries that have been run. pganalyze may also use such data in aggregate form, that is, as a statistical measure to improve our Services, and not in a manner that would identify you personally.
Log Data: pganalyze may collect Log Data based on a user’s access to the Site and Services, including, but not limited to IP addresses, system configuration information, and other information about traffic to and from the Site.
2. Personal Data Disclosed by pganalyze
Personal Data is shared with service providers as follows:
Account Registration. Users have the option to sign up for the Services through their Google account. Users should click on the hyperlinks to review the applicable privacy policies for more detail about information collected from these sites.
Data Storage. Content is stored on servers maintained by Amazon Web Services. Users should click on the AWS hyperlink for more information about its data collection and privacy policies.
Analytics. pganalyze utilizes the following third party analytics services to help improve our Services:
Ad Conversion & Retargeting.
- Twitter. pganalyze utilizes Twitter Ads to help drive website and brand awareness. Information is processed in accordance with the Twitter's Data Processing Addendum. You can adjust settings on your Twitter account to disable Twitter’s tailored ads or suggestions at: Twitter Opt-Out.
Third Party Advertising/Re-Targeting Services:When accessing the Platform, third party advertising services may place a cookie on your browser, which may be used to target relevant advertisements to you when you visit third party websites. Users may opt-out from receiving targeted advertisements by visiting the (1) Network Advertising Consumer Opt-Out page, (2) Digital Advertising Alliance Opt-Out page, and/or (3) the opt-out provisions pertaining to the applicable advertising services/retargeting provider.
Other Potential Disclosures: Personal Data may also be disclosed to third parties to serve our legitimate business interests as follows: (1) as required by law, such as to comply with a subpoena, or similar legal process, (2) if pganalyze is involved in a merger, acquisition, or sale of all or a portion of its assets, (3) to investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (4) enforce our agreements with you, and/or (5) investigate and defend ourselves against any third-party claims or allegations. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law.
Please see Section 6 for a more specific disclosure of the applicable categories of personal information collected and processed under the CCPA.
3. Compliance With The Children’s Online Privacy Protection Act and GDPR Regulations Relating to Minors
pganalyze does not knowingly collect Personal Data from anyone under the age of 18. If a parent or guardian becomes aware that his or her minor child as defined by applicable privacy laws has provided Personal Information without their consent, they should contact pganalyze at email@example.com.
pganalyze will delete such Personal Information from our files within a commercially reasonable time, but no later than required under applicable law relating to the minor’s country of residence.
4. Retention of Personal Data Collected
Unless erasure is otherwise requested, we will retain account and purchase data as long as it is necessary to provide our services to customers. When a customer’s account is terminated or expires, or upon a request for deletion, Personal Data collected through the Platform will be deleted in accordance with the requirements of applicable law. Personal Data obtained from Site visitors will be maintained as long as it is necessary to provide requested communications and information-based services or until a Visitor exercises its right to opts-out of requested communications or information-based services. Anonymized and pseudo-anonymized data will be retained as long as pganalyze determines such data is commercially necessary for it legitimate business interests.
5. EU General Data Protection Regulation (“GDPR”) Notices
Data Processor. pganalyze is the processor of all Personal Data input by Customer, and its authorized users, in connection with Customer’s access to the pganalyze Site and use of the Services.
Data Controller. The Personal Data input by (a) visitors in general, and (b) Customer for purposes of establishing a commercial account with pganalyze, is controlled by pganalyze at 2201 12th Ave, San Francisco, CA, United States. You may contact us at any time by emailing us at firstname.lastname@example.org.
We will only collect and process Personal Data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you, and “legitimate interests.” Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at email@example.com.
Data Processing Addendums: Processing of Personal Data is subject to the pganalyze Data Processing Addendum and Standard Contract Clauses and shall apply to customers subject to the data protection laws and regulations of the European Union, the European Economic Area and/or their member states, Switzerland and/or the United Kingdom.
Users within the EU may email pganalyze at firstname.lastname@example.org in order to exercise their GDPR rights to:
- Access, review, restrict processing of, or otherwise request erasure of your Personal Data;
- Obtain the identity of the source of any Personal Data collected;
- Request correction of any errors contained within your Personal Data;
- Request transfer your Personal Data to another service provider;
- Object to the manner in which your Personal Data is processed; or
- Lodge a complaint with a supervisory authority.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
For all GDPR-based requests made pursuant to this section, pganalyze will (a) respond as required under applicable law, (b) provide a copy of any requested Personal Data in a structured, commonly used and machine-readable format, and (c) transmit such Personal Data to another service provider without restriction in accordance with applicable law.
6. Personal Data “Sold” as defined by Applicable Law
pganalyze shares certain Personal Information with third party advertisers. Recent privacy laws, such as the CCPA, broaden the definition of “sale” and “personal information” beyond how you might commonly interpret those terms. Under the CCPA, for example, “personal information” includes information that is not necessarily directly tied to an individual’s identity but may be associated with a device. This includes identifiers such as IP addresses, web cookies, web beacons. Similarly, the term “sell” is defined to include not just selling in exchange for money, but also sharing or transferring personal information (including information that does not directly identify an individual as described above) in exchange for anything of value, which is not limited to the exchange of money.
Personal Data is collected by several third-party advertising partners to serve you with targeted and retarget advertising. To the extent required by applicable law, you may have the right to request that pgnanalyze disclose the categories and/or specific pieces of personal information collected and sold and the right to direct us not to sell your “personal information” (“Right to Opt-Out”).
Requests to Know and to Opt-Out of the Sale of Personal Information can be made by selecting the link below:
7. Your California Privacy Rights.
California Consumer’s Request to Know, Right to Delete, Right to Opt-Out of Sale Notices. For Information on your California Consumer Rights, please see: California Consumer Privacy Rights Notice (“Notice”)
For each request, pganalyze will initially verify the email address on file with the email address submitted in the applicable request. Further verification will be based upon confirmation of data correlating to information maintained by pganalyze, as applicable. Consumers may designate an authorized agent to make a request on the Consumer’s behalf at email@example.com. Requests by authorized agents are subject to additional verification requirements pursuant to the rules and regulations set forth in the CCPA. Please see the Notice for additional information.
7. pganalyze Security Measures
We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration. However, although we endeavor to provide reasonable security for information we process and maintain, no security system can ever be 100% secure.
8. Response To “Do Not Track” Signals
“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a website disable its tracking or cross-Platform user tracking. The Platform will respond to Do Not Track signals as required by applicable law.
10. Contact Us
If you have any questions regarding your Personal Data or about our privacy practices, please contact us at: Duboce Labs, Inc., 2201 12th Avenue, San Francisco, CA 94116 or at firstname.lastname@example.org.Last Updated: August 31, 2022