Enterprise Server: Troubleshooting
If you see the notice
Error: License Invalid or Expired when logging into pganalyze,
it means that pganalyze Enterprise Server wasn't able to verify the
Step 1: Verify that you are passing
LICENSE_KEY to the Docker container. Your license
key is identical to the download password that is used to download the image. Reach out
to support in case you don't have your license key available.
Step 2: Make sure that the pganalyze container is able to send a HTTPS request to port 443 on
enterprise-license-check.pganalyze.com, which is needed to verify the license key.
Step 3: Try restarting the container, and check whether the same error recurs.
If the error is still occurring, please run
rake enterprise:self_check, which will return more details like this:
$ docker run ... quay.io/pganalyze/enterprise:[version] rake enterprise:self_check Testing database connection... Success! Testing Redis connection... Success! Skipping LDAP test. Verifying enterprise license... FAILED License file exists: No ERROR: You need to specify the LICENSE_KEY environment variable
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