Enterprise Server: Troubleshooting
You can run the following command to check the configuration for basic errors:
docker run --env-file ... rake enterprise:self_check
This verifies the Postgres, Redis, SMTP and LDAP configuration (if applicable), as well as confirms that the license is active.
Docker Container Logs
When running Docker on a virtual machine to run pganalyze, you can run the following command:
docker logs -f pganalyze
This will show the full log messages from the pganalyze app, as well as errors from the collector inside the Enterprise Server container.
If you encounter an error screen in the software this will show the details. This information will be required when submitting issues to our support team.
Error: License Invalid or Expired
If you see the notice
Error: License Invalid or Expired when logging into pganalyze,
it means that pganalyze Enterprise Server wasn't able to verify the
Step 1: Verify that you are passing
LICENSE_KEY to the Docker container. Your license
key is identical to the download password that is used to download the image. Reach out
to support in case you don't have your license key available.
Step 2: Make sure that the pganalyze container is able to send a HTTPS request to port 443 on
enterprise-license-check.pganalyze.com, which is needed to verify the license key.
Step 3: Try restarting the container, and check whether the same error recurs.
If the error is still occurring, please run
rake enterprise:self_check, which will return more details like this:
$ docker run ... quay.io/pganalyze/enterprise:[version] rake enterprise:self_check Testing database connection... Success! Testing Redis connection... Success! Skipping LDAP test. Verifying enterprise license... FAILED License file exists: No ERROR: You need to specify the LICENSE_KEY environment variable
Error: "no credentials in the property bag"
When using IAM authentication on AWS (e.g. with an instance role), you may see an error like this in the logs of the pganalyze Enterprise Server container:
... | [... ERROR pganalyze_workers::full_snapshot_worker] job failed: failed to construct request ... | ... | Caused by: ... | no credentials in the property bag ... | ... | Stack backtrace: ... | ...
One common cause of this problem can be the HTTP response limit set on the IMDSv2 metadata endpoint, since the container that pganalyze Enterprise Server runs in counts as an extra hop on the network layer.
Typically you can fix this error by raising the IMDSv2 hop limit to
2, like this:
aws ec2 modify-instance-metadata-options \ --instance-id YOUR_INSTANCE_ID \ --http-tokens required \ --http-endpoint enabled \ --http-put-response-hop-limit 2
If this does not resolve the error, please reach out to us.
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