Enterprise Server: Troubleshooting
Error: License Invalid or Expired
If you see the notice Error: License Invalid or Expired
when logging into pganalyze,
it means that pganalyze Enterprise Server wasn't able to verify the LICENSE_KEY
that
is passed.
Step 1: Verify that you are passing LICENSE_KEY
to the Docker container. Your license
key is identical to the download password that is used to download the image. Reach out
to support in case you don't have your license key available.
Step 2: Make sure that the pganalyze container is able to send a HTTPS request to port 443 on enterprise-license-check.pganalyze.com
, which is needed to verify the license key.
Step 3: Try restarting the container, and check whether the same error recurs.
If the error is still occurring, please run rake enterprise:self_check
, which will return more details like this:
$ docker run ... quay.io/pganalyze/enterprise:[version] rake enterprise:self_check
Testing database connection... Success!
Testing Redis connection... Success!
Skipping LDAP test.
Verifying enterprise license... FAILED
License file exists: No
ERROR: You need to specify the LICENSE_KEY environment variable
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